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FAQs

Shipping & Delivery

Free shipping NZ wide on all clothing & jewellery orders over $99.
All other orders will have a flat rate delivery fee of $6.50 NZD or $10 NZD for rural addresses.

Shipping within New Zealand: 1-5 working days.

Excludes rural shipping please allow up to 3-7 working days

Australia: 3–10 working days, tracked. Free shipping on orders over $99; otherwise a small flat rate is calculated at checkout.

Rest of the world: 10 - 14 working days

International orders may be subject to additional customs fees, duties or taxes that are the sole responsibility of the purchaser. We are unable to refund you if you refuse the package because of customs charges.

Please note that delivery times are estimates only.

Can I buy now and pay later?

Yes — we accept Afterpay at checkout in both New Zealand and Australia, letting you split your purchase into four interest-free payments.

How do I return or exchange a product I buy online?

Not completely happy with your purchase? Return your items to us in a saleable condition within 14 days of placing the order (Australian orders: within 21 days of delivery — see our Returns Policy for details) to receive a full refund or exchange. Please note that a shipping fee may apply to returns & exchanges, except in the case of faulty goods. For full details please check our Returns Policy.

How do I return or exchange a product I buy in-store?

For change of mind on purchases, we offer a store credit or exchange only.

Earring purchases are not eligible for change of mind returns, for hygiene reasons.

Gift cards are not eligible for change of mind returns.