At Reca we take pride in choosing ethical and environmentally friendly packaging for all our products. Ensuring that our boxes are 100% recyclable is something we feel very strongly about. Where we can, we use New Zealand based manufacturers. We see our packaging as a constantly developing process and we are always looking at ways to improve it. Because we care.
All products are wrapped in recyclable tissue paper and will also have a story about how the products are made in the packaging.
If you wish to send your gift directly to a recipient, we encourage you to include a personalised message; do this when you place your order in the comment section. We can hand write a note to your loved one on your behalf and ensure no prices are on the products.
We accept payments via Visa, and MasterCard debit and credit cards. If preferred, we also offer the option to use PayPal Express Checkout.
Shipping & Delivery
Yes, we do.
All pieces delivered to Australia are at a flat rate of $32.
Shipping to other countries are at the following rates:
- Asia: $50
- Europe and North America $60
- South Pacific $55
- Rest of World: $65
All shipping charges from your order are non-refundable, and we are unable to change your shipping method once you have placed your order. By placing an order with Reca, you are responsible for the original shipping charges, any applicable customs and duty import fees, and the cost of return shipping back to our office. The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Due to customs requirements, unfortunately we can not ship to PO Boxes internationally. Please provide us with another postal address.
*Please note that these shipping rates exclude bulky items such as handbags. A bulky shipping rate will be stated on the product page and made available at the check out.
Depending on delivery location customs fees and charges may be payable. VAT, taxes and/ or duties are not included in the shipping or product prices. All custom fees, duty and taxes are paid by customers and will not be covered by Reca. We will state the value of the order on the parcel based on customs authorities requirement.
Once your order has been dispatched, we will send you email updates within 24 hours about its progress so you know when to expect the item.
This depends on where you’re located and the postage speed you have selected when checking out. We aim to ship your package within 1 working day (Monday – Friday 9am – 5pm).
We have provided some general guidelines of our estimated shipping time once your product has been shipped below.
North Island Standard Shipping 1 -2 working days
South Island Standard Shipping 2 – 3 working days
Rural Deliveries Standard Shipping 2 – 5 working days
Australia & International Standard Shipping 2 – 6 working days. DHL/Express 3 working days.
Yes we do. Please get in touch to discuss your requirements.
In order to improve the customer service, we dispatch all orders as soon as we can. Therefore, we are unable to cancel an order or change customer details in your order after it has been placed. We recommend that you check through your cart before checking-out to ensure that everything is in order.
For all shipping confirmation emails, please allow up to 24 hours, or the next business day for the email to be sent if you placed an order during weekend.
Please check your junk or spam folder if you have not received any shipping confirmation email in your inbox. To avoid our email going to junk or spam folders in future, we suggest to add us as a contact.
If you have any further concerns or the problem persists, do not hesitate to contact us through email or our contact page. We’re happy to help!
Returns & Exchange
We want to make it a stress-free experience for you when shopping with Reca therefore If you are not happy with the items you have purchased, We will be happy to exchange or refund them, providing the goods are returned in perfect condition and in their original packaging within 10 working days. Please note: We cannot accept returns, refunds or exchange on earrings for hygiene reasons unless deemed faulty.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. We suggest your return is trackable as we can only process returns on items that have been received. We do not refund the original delivery or return delivery charge unless the goods are faulty or have been incorrectly supplied.
Please read our Returns and Exchange Policy above if you wish to return your items for refund or replacement.
Please email us at firstname.lastname@example.org with your purchase information. So that we can expect a package from you and process the refund as soon as we receive the product for you. You must adequately package any product you are returning to ensure that it is not damaged during delivery.
Please send your items to: Reca, 87 Point Chevalier Road, Point Chevalier, Auckland, New Zealand, 1022. We only accept customer returns via post at this address.
If you damage products then subsequently return the products, you may be liable to pay for repairs to the products. In these circumstances, where a repair is not economically viable, no refund will be made.
Products on sale or promotion can not be exchanged or returned for a refund unless they are incorrect or faulty, but we are happy to give you a store credit.
We are not responsible for return shipping fees if you wish to return your item(s), unless they are faulty. All other return shipping costs will be the customers’ responsibility.
We will try our best to proceed your returns request as soon as we receive your return at our office, although please allow 2-3 business days to process.
Most of our artisans are also connected to one of our Partners, which you can learn more about on our The Makers page.
With our main product range our stocks are limited, and not all products will be able to be restocked. However, sold-out products that we can restock will usually take around 1-3 weeks to bring back, so if you’re keen on a particular item, be sure to let us know so that we can notify you as soon as the products are back in stock. With our hand crafted range, we would try our best to restock sold-out items within 3 weeks.
Each item is unique and each piece may differ slightly in design, size and colour, especially in our gemstones as they are natural and hand cut. We feel that this makes our products more special as each piece tells its own story. However, we do our best to provide the most similar colour we can.
If you are unsatisfied with the products due to a disparity between the product colours and those shown on our site, you can return the product within 14 days.
For further information, please refer to our return and exchange policy.
In order to maintain the appearance & quality of your leather item, we recommend conditioning it every few months, using a leather conditioner.
You may want to test a small, discreet area to see how the leather takes to the conditioner & be sure that it dries for at least 24 hours.
It's also important to note that some leathers include high contents of natural waxes. When the temperature changes, it may cause these waxes to rise to the surface in white, misty-like fashion. If this happens, simply wipe your leather with a dry cloth & it'll be good as new!
To protect it and contribute to it’s longevity, we suggest that you store your jewellery separately and in its original packaging as metals and stones can scratch when they come into contact with each other.
Do not let your jewellery come into contact with household detergents; undiluted or strong solutions or other chemical products and take care when spraying perfume and hairspray and similar products when possible. Jewellery can be cleaned with soap and warm water.
Grease and grime within stone settings can be removed using an ultrasonic cleaner or warm water mixed with mild detergent solution; it is wise to put the items into a basket (or sieve) for easy location and removal. Avoid doing this with pearls of other porous stones.